Warranty and Return Information
Warranty Information for JSG Oceana Glass Products
Welcome to JSG Oceana’s warranty page. If you have any questions or concerns with regard to the durability and appropriateness of JSG Oceana glass home decor products as a part of your next remodeling contract or construction project, please don’t hesitate to Contact Us.
Limited Lifetime Warranty
JSG Oceana Glass products, including our glass sinks, glass tiles, and glass home decor items are warranted free of manufacturing defects. JSG Oceana LLC will, at its election, repair, replace, or make appropriate adjustment where JSG Oceana LLC inspection discloses any such defects occurring in normal usage after installation. JSG Oceana LLC is not responsible for installation or removal costs. Slight variations including crystalline material and air bubbles are common contributions to the aesthetic value of our glass and they are not defects.
Proof of purchase requires the original sales receipt from the original consumer purchaser and must accompany all warranty claims. To obtain warranty service, contact JSG Oceana LLC via the web or by writing:
JSG Oceana LLC
Attn: Customer Service Department
215 N. Fourth Street,
P.O. Box 99
Jeannette, PA 15644.
Implied warranties, including that of merchantability or fitness for a particular purpose, are expressly limited in duration to the duration of this warranty. JSG Oceana LLC disclaims any liability for special, incidental or consequential damages.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation or special, incidental, or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
This limited warranty provides specific legal rights as they apply within the USA, and other rights may be available, but may vary from country to country.
This is our exclusive written warranty.
Quality and Durability
All JSG Oceana glass home decor items are made of JSG Oceana “Hard Roc” glass, a unique formulation of borosilicate glass created by Jeannette Specialty Glass. Borosilicate glass is the oldest glass to show high resistance to sudden temperature changes. In fact, borosilicate is the glass of choice for refrigerator to oven cookware. JSG Oceana sinks and tile can withstand repeated temperature changes between 0° and 212° F without damage. Unlike soft soda lime, Borosilicate is highly resistant to chemical corrosives and can be cleaned with any commonly used household or commercial strength product. JSG Oceana glass therefore will NOT become cloudy or rust marked over time. Borosilicate glass is both stain and stretch resistant.
JSG Oceana Glass, LLC is committed to Customer Service and to the satisfaction of our dealers and their customers. This page will help you with JSG Oceana’s policy with regard to returns on our home glass decor products, including our glass sinks, glass tiles, and other glass furniture items.
If a dealer or customer is not completely satisfied with an JSG Oceana home glass decor product, the dealer has 90 days to return ship it to JSG Oceana. Please Contact Us for any assistance you may need in this process.
CUSTOMERS: All Returns must go through an authorized JSG Oceana Dealer. Contact your dealer directly to request a return.
All Returns must be approved.
When a returned is desired, the Dealer must first contact JSG Oceana, at 724.523.5567 for a Return Authorization Number (RGA). Authorization must be obtained and granted before credit is applied to your account. No cash refunds will be issued. Any product that arrives without a Return Authorization Number will be refused at the dock.
Absolutely NO accounts will be credited by returns without RGA Number.
Place the item securely in the original package and include all paperwork, parts, and accessories. RGA Number must be displayed on the package.
Insure your return package and remember to retain a copy of the tracking number.
All packages must be returned to the JSG Oceana warehouse at:
101 North 4th Street
Jeannette, PA 15644
Packages shipped to the office location will be refused at dock.
JSG Oceana lustrous colorations are an art form. No two sinks are exactly alike, coloration is not guaranteed.
JSG Oceana reserves ultimate authority in determining return reason fault.
Please do not hesitate to Contact Us with any questions or concerns you may have about the return process.